Privacy Policy
Effective Date: 15 January 2025
At paxelithora, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you interact with our financial security services and educational resources.
We're committed to transparency about data practices. You have rights under Australian privacy law, and we want you to understand exactly what happens with your information when you work with us.
Privacy Officer Contact: Level 4 Castle Towers, Castle Hill NSW 2154, Australia | Email: info@paxelithora.com | Phone: +61416831996
Information We Collect
The type of information we gather depends on how you engage with our services. We collect data that helps us provide better financial education and security guidance tailored to your needs.
Personal Information You Provide
When you contact us, register for programs, or request consultations, you might share:
- Your full name and preferred contact methods
- Email addresses and phone numbers
- Business information if you're enquiring on behalf of an organisation
- Financial education interests and current knowledge level
- Specific questions or concerns about financial security
Automatically Collected Data
Our website collects certain technical information to improve user experience:
- IP addresses and general location data
- Browser type and device information
- Pages visited and time spent on our site
- Referring websites and search terms used
- Operating system and screen resolution
How We Use Your Information
We don't collect data just to have it. Every piece of information serves a purpose in helping us serve you better and maintain our operations.
| Purpose | Description |
|---|---|
| Service Delivery | Providing financial education resources, responding to enquiries, and delivering requested consultations |
| Communication | Sending program updates, educational content, and responding to your questions about financial security |
| Improvement | Analysing how people use our website to make it more helpful and accessible |
| Legal Compliance | Meeting Australian regulatory requirements and maintaining business records |
| Security | Protecting our systems from fraud and ensuring safe access to resources |
Legal Basis for Processing
Under Australian privacy legislation, particularly the Privacy Act 1988 and Australian Privacy Principles (APPs), we process your personal information based on several lawful grounds:
- Consent: When you voluntarily provide information through forms or direct communication
- Contractual Necessity: To deliver services you've requested or enrolled in
- Legitimate Interests: Improving our services and preventing fraudulent activity
- Legal Obligations: Complying with Australian financial services regulations and record-keeping requirements
Information Sharing and Disclosure
We don't sell your personal data. Period. But we do work with certain partners to operate effectively.
Service Providers
We share limited data with trusted third parties who help us run our business:
- Website hosting and cloud storage providers based in Australia
- Email communication platforms for sending updates and resources
- Analytics services to understand website usage patterns
- Payment processors for program enrollments (when applicable)
These providers are contractually bound to protect your information and can only use it for the specific services they provide to us.
Legal Requirements
We may disclose information if required by Australian law, court order, or government regulation. This includes cooperating with law enforcement when legally obligated.
Business Transfers
If paxelithora merges with another organisation or transfers ownership, your information may be part of that transition. We'd notify you of any such change and how it affects your data.
International Data Transfers
We primarily store data within Australia. Some service providers may process information overseas, but we ensure they meet equivalent privacy standards through contractual agreements and verify they comply with Australian Privacy Principles.
Your Privacy Rights
Australian privacy law gives you significant control over your personal information. Here's what you can do:
Access Your Data
Request a copy of the personal information we hold about you. We'll provide this within 30 days of verification.
Correction Rights
Ask us to fix any inaccurate or incomplete information. We'll update our records promptly.
Deletion Requests
Request deletion of your data, subject to legal retention requirements. Some records must be kept for compliance purposes.
Withdraw Consent
Opt out of communications or withdraw permission for data processing where consent was the legal basis.
Object to Processing
Challenge how we use your information if you believe it's not appropriate or necessary.
Lodge Complaints
File a complaint with us or directly with the Office of the Australian Information Commissioner (OAIC).
To exercise any of these rights, contact our Privacy Officer at info@paxelithora.com. We'll respond within 30 days and verify your identity before processing requests.
Data Security Measures
We implement multiple layers of security to protect your information from unauthorised access, alteration, or disclosure.
Technical Safeguards
- SSL/TLS encryption for all data transmitted through our website
- Secure cloud storage with Australian data centers
- Regular security audits and vulnerability assessments
- Firewalls and intrusion detection systems
- Encrypted backups with restricted access
Organisational Measures
- Staff training on privacy principles and data handling
- Strict access controls limiting who can view personal information
- Confidentiality agreements with all team members and contractors
- Regular review of security policies and procedures
- Incident response plans for potential data breaches
Despite these precautions, no system is completely secure. We can't guarantee absolute security but we continuously work to maintain the highest protection standards.
Data Retention Periods
We keep your information only as long as necessary for legitimate business purposes or legal requirements.
| Data Type | Retention Period |
|---|---|
| Enquiry Forms | 2 years from last contact |
| Program Enrollments | 7 years (Australian business record requirements) |
| Email Communications | 3 years from last interaction |
| Website Analytics | 26 months (aggregated data) |
| Financial Records | 7 years (tax and regulatory compliance) |
After these periods, we securely delete or anonymise your information unless there's a valid reason to retain it longer.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to function properly and improve user experience.
Essential Cookies
These are necessary for basic website functionality. You can't fully disable them without affecting how the site works.
Analytics Cookies
We use these to understand how visitors interact with our content. This helps us make improvements based on actual usage patterns.
Managing Cookies
Most browsers let you control cookies through settings. Blocking cookies might limit some website features. You can delete existing cookies through your browser's privacy settings at any time.
Children's Privacy
Our services target adults interested in financial education. We don't knowingly collect information from individuals under 18 without parental consent. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent website notice.
The "Effective Date" at the top shows when the current version was last updated. We encourage you to review this policy periodically to stay informed about how we protect your information.
Previous versions are available upon request if you want to see what changed over time.